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Making Customer Satisfaction Happen R.M. McNealy(1996)
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Making Customer Satisfaction Happen R.M. McNealy(1996)
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Making Customer Satisfaction Happen R.M. McNealy(1996)This book provides the focus for an organisation's Total Quality Management process; the achievement of `world class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
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This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Making Customer Satisfaction Happen R.M. McNealy(1996)
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