RETURNS POLICY Our Returns Policy has recently been updated (March 2017). Please take the time to read the policy for everything you need to know about returning or exchanging your order. BlueRabbit only accepts returns of items in the following cases. All returns must be accompanied by an approved RMA. In all cases, any refunds, store credits or exchanges will only be issued once the returned items have been received by BlueRabbit . Refunds will be processed in the same method as original order payment. Unopened Box Return: - Item has not been opened or uséd in anyway - Buyer must return complete sales package (including all accessories) at own expense within 7 days - Refund or Store Credit to the value of the item's purchase price, less any shipping fees - If a Free Shipping promotion or discount applied to the original order, then a nominal $20 shipping fee will apply - Submit Unopened Box Return RMA with image which clearly displays condition of item to be returned Opened Box Return: - Item has been opened and/or uséd, but is still in "as new" condition (ie no visible marks, scratches or signs of damage) - Buyer must return complete sales package (including all accessories) at own expense within 7 days - Refund or Store Credit to the value of the item's purchase price, less any shipping fees and a 25% re-stocking fee - If a Free Shipping promotion or discount applied to the original order, then a nominal $20 shipping fee will apply - Submit Opened Box Return RMA with image which clearly displays condition of item to be returned Incorrect Item Supplied: - Item supplied is significantly different to the item ordered (ie wrong model, wrong colour, wrong size, incorrectly advertised specifications) - Buyer must advise BlueRabbit (via email) within 48 hours of receiving item of the discrepancy - BlueRabbit will provide a Return Postage Label for the return of the product - Once received, either a full refund (including shipping fees) or re-supply of the correct item is available - Submit Incorrect Item Return RMA with image of item to be returned Please take care to note what frequencies are uséd by your telco provider in your area, to make sure the device you have chosen is suitable. Warranty is an important issue to consider when buying electronic products, especially when purchasing online. We aim to clearly outline the warranty terms and procedures below, so buyers can easily know what to do if a warranty issue arises. To ensure you are able to fulfil the requirements of the warranty provider, it is recommended that you retain all packaging and accessories for a minimum of 30 days and your proof of purchase documentation (eg invoice). As this website advertises products from various sellers, please take note of the differing terms and procedures of each seller. SELLER: Warranty is an important issue to consider when buying electronic products, especially when purchasing online. We aim to clearly outline the warranty terms and procedures below, so buyers can easily know what to do if a warranty issue arises. To ensure you are able to fulfil the requirements of the warranty provider, it is recommended that you retain all packaging and accessories for a minimum of 30 days and your proof of purchase documentation (eg invoice). As this website advertises products from various sellers, please take note of the differing terms and procedures of each seller. BlueRabbit All items sold and supplied by BlueRabbit (AUS) include manufacturer warranty. The duration, terms and conditions of this warranty is as specified by the manufacturer. Warranty is not provided by the seller. For full details, please contact the manufacturer's customer service. Some manufacturers offer an Early Life Failure (E.L.F) Replacement Policy on their products if they fail within a certain timeframe after purchase. This is usually 14 or 30 days. If your item develops a fault within this E.L.F period, please complete and submit an ELF/DOA Replacement RMA immediately. If your item develops a fault outside the E.L.F period but within the warranty period, please contact the manufacturer's customer service directly and they will advise of the nearest service centre for repair. Items should not be returned to the seller as we are not authorised to perform repairs on behalf of the manufacturer. The following conditions will VOID all warranty: Physical Damage - such as broken or cracked screens, broken sim reader terminals or any other damage causéd by physical trauma, impact or pressure to the device Liquid Ingression - evident by corrosion to internal components or activation/tampering of liquid indicator stickers Software Tampering - such as jailbreaking or rooting of devices with non-approved 3rd party software Hardware Tampering - such as opening of housings or self-repair Dead Pixels: If there are less than 9 dead pixels discovered on LCD screen - Item/s will NOT be considered as DOA as Manufactures do not offer repair, replacement or refund, unless the dead pixels are at the centre of the screen. What is not covered by my Limited Warranty? This Limited Warranty does not cover user manuals or any third party software, any software updates, settings, content, data or links, whether included or downloaded during instalment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you. To the extent permitted by applicable law, BlueRabbit does not warrant that any manufacturer’s software will: meet your requirements; work in combination with any hardware or software applications provided by a third party, or; that the operation of the software will be uninterrupted or error free. BlueRabbit does not extend to: normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays); transport costs, unless specified in your warranty option; defects causéd by rough handling, including, without limitation, defects causéd by sharp items, bending, compressing or dropping; defects or damage causéd by misuse of the item, including use that is contrary to the instructions provided by the manufacturer (as set out in the item’s user guide), or; any other acts beyond the reasonable control of BlueRabbit . This Limited Warranty does not cover defects or alleged defects where the item was uséd with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by BlueRabbit, or was uséd otherwise than for its intended use. Defects are often causéd by viruses from unauthorised access to services, other accounts, computer systems or networks. This unauthorised access can take place through hacking, password-mining, and a variety of other means. This Limited Warranty does not cover defects where the battery has been short-circuited, or where the seals of the battery enclosure or the cells are broken and show evidence of tampering. Further, the Limited Warranty does not cover defects where the battery has been uséd in items other than those for which it has been specified. This Limited Warranty does not apply if the item has been opened, modified or repaired by anyone other than an authorised service centre, or if it is repaired using unauthorised spare parts. Further, the Limited Warranty does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been removed, erased, defaced, altered or made illegible in any way. This will be determined at the sole discretion of BlueRabbit and our authorised agents. This Limited Warranty does not apply if the item has been exposed to: moisture; dampness (irrespective of Manufacturer's water-resistance claims); extreme thermal or environmental conditions; rapidly changing thermal or environmental conditions; corrosion; oxidation; spillage of food or liquid, or; influence from chemical product. This Limited Warranty does not cover incorrect selection of your item for your purposes. It is your responsibility to determine what specifications are required to fulfill your needs and select your purchase accordingly. For example, please take care to note what frequencies are uséd by your telco provider in your area, to make sure the device you have chosen is suitable.